E-Commerce Dispute Settlement Through Online Arbitration in Indonesia

Abstract

Many entrepreneurs have begun to look at dispute resolution through arbitration, because they think that arbitration is much faster and does not cost a lot of money. Moreover, the image owned by the company will not be damaged if the settlement is carried out using arbitration because of the public perception that arbitration is a peaceful way to resolve a problem. This research was conducted to find out whether there was a legal umbrella provided by the Government of Indonesia as a guarantee of rights to its citizens regarding the implementation of this online arbitration, and it was found that the legal umbrella that is owned is not strong and only uses the legal basis of arbitration in general, so the authors suggest for the creation of a legal umbrella regarding online arbitration considering that currently there are many cases of e-commerce disputes that occur in Indonesia

Keywords: Arbitration, Dispute, E-Commerce